What is Two-Factor Authentication (2FA)
2022-05-20

Setting up Two-Factor Authentication

Once logged in, click on the “Security” tab near the top left of the dashboard and you will see your account security page. From there, you can select your preferred 2FA method.

Alternatively, the first time you login (and until your 2FA is set up) you will immediately see the 2FA notification pop up. From there, you can select your preferred 2FA method and follow the simple steps to set up.

Why Does CoinFLEX.US Require 2FA?

At CoinFLEX.US, security is our biggest concern. Thats why we recommend all users enable 2FA to better protect themselves and their accounts. 2FA is one of the best ways you can protect your account.

 

Disabling Your 2FA

If you can login to your account, then you can disable it by yourself. Step 1. After logging in to your account, select the “Security” tab, then click the “Security modification” button.

Step 2. Click “Turn off now >>” and enter your 2FA code. To turn it back on again, simply click the “Security modifications” button and enter your 2FA code.

I Need Assistance Resetting my 2FA

We can help you reset your 2FA registration if you require assistance. To do so, email our Customer Experience team at [email protected] using your CoinFLEX.US account registered email address and answer the following questions.

 

  1. What is your currently registered 2FA method? If Authy, what phone number did you use?
      1. If setting up Authy, what is your new phone number?
  2. What is the reason for resetting your 2FA?
  3. When did you register for a CoinFLEX.US account?
  4. What is your currently available CoinFLEX.US balance?
  5. When was the last time you logged in to your CoinFLEX.US account?

 

You will be required to take a selfie holding the ID document you used to set up your KYC as well as a note stating “CoinFLEX.US Reset 2FA” with your signature and today’s date.

Please keep your elbows close to your body when holding up the note and your ID document, and make sure your face, ID document, and note are clearly visible. If the selfie does not meet our standard you will be required to send a new email with a new selfie.